TrialForge Terms of Service

If you signed a separate Order Form to access TrialForge with the same account, and that agreement has not ended, the terms below do not apply to you. Instead, your separate Order Form applies to your use of the Product.

This Agreement is between TrialForge, Inc. ("Provider") and the company or person accessing or using the Cloud Service ("Customer"). It consists of (1) the Order Form below and (2) the Framework Terms defined below. By signing up, accessing, or using the Product, Customer accepts this Agreement. If you accept on behalf of your company, you represent that you are authorized to do so.

Order Form

Framework Terms: This Order Form incorporates and is governed by the Framework Terms, consisting of the Key Terms below and the Common Paper Cloud Service Standard Terms Version 2.1, incorporated by reference. Any modifications made in this Cover Page control over conflicts with the Standard Terms.

Cloud Service: TrialForge, a clinical trials intelligence platform for biopharma professionals, built on public clinical trial registry data enriched with proprietary classifications, delivered as a hosted web application at trialforge.app.

Order Date: The Effective Date.

Subscription Period: One month, renewing month to month until cancelled, unless a different period is stated in Customer's order.

Cloud Service Fees: The applicable fees for the Product tier and usage, as agreed at sign-up or in Customer's order. Provider may update pricing on at least 30 days notice (including by email or in-product notice); the change applies in the next Subscription Period.

Payment Process: Customer authorizes Provider to bill and charge Customer's payment method on file monthly for immediate payment, without further approval. Card payments are processed by Stripe.

Non-Renewal Notice Period: At least 30 days before the end of the current Subscription Period.

Use Limitations: Customer's use is subject to the Acceptable Use and Prohibited Data terms below.

Technical Support: Standard support by email at support@trialforge.app, on a commercially reasonable efforts basis.

SLA: None at launch.

Professional Services: None at launch.

Key Terms

Customer: The company or person who accesses or uses the Product. If the person accepting does so on behalf of a company, "Customer" means that company.

Provider: TrialForge, Inc.

Effective Date: The date Customer first accepts this Agreement.

Governing Law: Delaware.

Chosen Courts: The state or federal courts located in New Castle County, Delaware.

Provider Covered Claims: Any claim that the Cloud Service, used per this Agreement, infringes or misappropriates a third party's intellectual property rights.

Customer Covered Claims: Any claim (1) that Customer Content, used per this Agreement, infringes or misappropriates a third party's intellectual property rights, or (2) arising from Customer's breach of Section 2.1 (Restrictions on Customer), including the Prohibited Data terms below.

General Cap Amount: 1x the fees paid or payable by Customer to Provider in the 12 month period immediately before the claim.

Increased Claims: Breach of Section 3 (Privacy and Security) of the Standard Terms.

Increased Cap Amount: 2x the fees paid or payable by Customer to Provider in the 12 month period immediately before the claim.

Notice Address: Provider: support@trialforge.app. Customer: the main email address for Customer's account.

DPA: The TrialForge Data Processing Agreement applies and is available on request.

Security Policy: Provider will use commercially reasonable efforts to secure the Cloud Service from unauthorized access, alteration, or use, and will provide further detail on its security practices on request.

Acceptable Use and Prohibited Data (modifies Section 2.1)

Customer will not, and will not allow others to:

• reverse engineer, decompile, or attempt to derive the source code or structure of the Product;
• use the Product for service bureau or timesharing purposes, or to build a competing product;
• remove proprietary notices, or use the Product unlawfully or to infringe others' rights;
• conduct security or vulnerability testing of the Product without Provider's prior written consent;
• submit Prohibited Data. Customer will not submit to the Product any protected health information (PHI) governed by HIPAA, patient-level data, financial account or payment card numbers, government identifiers, or special categories of data as defined by the GDPR. TrialForge is built on public registry data and does not require Customer to upload proprietary or regulated data.

AI and Customer Content (modifies Section 3)

TrialForge uses commercially licensed foundation models from Anthropic via API. Provider does not train or fine tune its own models on Customer Content.

Under Provider's vendor terms, Customer inputs and outputs are not used to train the vendor's models.

Customer Content, including Customer's prompts, questions, and usage patterns, is Confidential Information of Customer. Provider does not sell it, does not share it with other customers, and does not use it to train models. Provider may use aggregated, de-identified service data to operate and improve the Product.

Standard Terms

The detailed legal terms (definitions, restrictions, privacy and security, payment, term and termination, warranties, indemnities, limitation of liability, and confidentiality) are the Common Paper Cloud Service Standard Terms Version 2.1, incorporated by reference and not reproduced here. Modifications made in this Cover Page control over the Standard Terms. The Common Paper Standard Terms are used under CC BY 4.0.